Effective Date: July 2026
Thank you for shopping with Artsintech. Every product we create is carefully manufactured using high-quality 3D printing processes. Many of our products are made to order, which means they are produced specifically for each customer.
Please read this policy carefully before placing your order.
Returns
Due to the custom and made-to-order nature of our products, we do not accept returns for:
- Change of mind
- Incorrect size ordered by the customer
- Color preference changes
- Buyer’s remorse
- Custom or personalized products
- Products that have been painted, modified, assembled, or used
Returns are accepted only if the item:
- Arrives damaged during shipping
- Has a manufacturing defect
- Is significantly different from the item ordered
- Is the wrong item due to our error
If your order qualifies, you must contact us within 7 days of delivery.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving your package.
Please include:
- Your order number
- A description of the issue
- Clear photos of:
- The product
- The shipping box
- The shipping label
- Any damaged packaging
We will review your request and determine the appropriate resolution.
Refunds
If your refund request is approved, we will process your refund to the original payment method.
Refunds may take 5–10 business days to appear depending on your payment provider or bank.
Shipping charges are non-refundable unless the error was caused by Artsintech.
Replacements
If an item is:
- Damaged during shipping
- Defective
- Incorrectly shipped
We may, at our discretion:
- Replace the product
- Send replacement parts
- Offer a partial refund
- Offer a full refund
The resolution will depend on the nature of the issue.
Cancellations
Orders may be cancelled only before production begins.
Once manufacturing has started, custom and made-to-order orders cannot be cancelled.
If production has not yet started, a full refund will be issued.
Non-Returnable Items
The following items cannot be returned or refunded unless they are defective:
- Custom-made products
- Personalized items
- Commissioned designs
- Digital downloads
- STL files
- Gift cards (if offered)
- Clearance or sale items
Return Shipping
If a return is approved:
- Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
- Returned items must be securely packaged to prevent damage during transit.
- We recommend using a trackable shipping service for valuable items.
We are not responsible for items lost or damaged during return shipping.
International Orders
Customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country.
These charges are not refundable by Artsintech.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
If an incorrect address is provided and the package is returned to us, additional shipping charges may apply for reshipment.
Contact Us
If you have any questions regarding refunds or returns, please contact us.
Artsintech
Email: artsintech@gmail.com
Website: https://artsintech.com