Effective Date: July 2026
Thank you for choosing Artsintech. We are committed to providing high-quality 3D printed cosplay helmets, masks, props, and collectibles. Since most of our products are made to order, please review the following information regarding production, shipping, and delivery before placing your order.
Order Processing
Most Artsintech products are made to order, meaning production begins only after your order has been successfully placed and payment has been received.
Estimated processing times are as follows:
| Product | Estimated Processing Time |
|---|---|
| Small Props & Accessories | 2–5 Business Days |
| Masks | 3–7 Business Days |
| Helmets | 5–10 Business Days |
| Large Props & Armor Pieces | 7–14 Business Days |
| Custom or Commissioned Projects | Processing time provided before production begins |
Processing times are estimates only and may vary depending on:
- Current order volume
- Product complexity
- Material availability
- Holidays and unforeseen circumstances
If your order is expected to take longer than estimated, we will contact you as soon as possible.
Order Confirmation
After placing your order, you will receive:
- An order confirmation email.
- A shipping confirmation email once your order has been dispatched.
- Tracking information (where available).
If you do not receive your confirmation email, please check your spam or junk folder before contacting us.
Shipping
Artsintech proudly ships to customers worldwide from India.
Our primary shipping partner is India Post, which provides reliable domestic and international delivery services. Depending on the destination, package size, or service availability, we may occasionally use other trusted courier partners to ensure your order is delivered safely and efficiently.
Estimated shipping times after dispatch are shown below:
| Destination | Estimated Delivery Time |
|---|---|
| India | 2–7 Business Days |
| North America | 7–14 Business Days |
| Europe | 7–15 Business Days |
| Australia & New Zealand | 10–20 Business Days |
| Other International Destinations | 10–25 Business Days |
Please note that these estimates do not include production time.
Delivery times may vary due to customs processing, local postal services, weather conditions, public holidays, or other circumstances beyond our control.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).
Orders shipped through India Post can be tracked using the tracking information provided. For many international shipments, tracking may continue through your local postal service after the package reaches your destination country.
Please allow 24–48 hours after dispatch for tracking information to become active.
Customs, Duties & Import Taxes
International customers are responsible for any customs duties, import taxes, VAT/GST, brokerage fees, or other charges imposed by their country’s customs authorities.
These charges are not included in the product price or shipping cost and must be paid by the customer where applicable.
Artsintech has no control over these charges and cannot estimate their amount.
Shipping Delays
While we strive to dispatch every order on time, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- High order volumes
- Customs inspections
- Severe weather
- Public holidays
- Postal or courier delays
- Transportation disruptions
We appreciate your patience and understanding should any unexpected delays occur.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address at checkout.
If an incorrect address is provided:
- We may not be able to modify the shipment once it has been dispatched.
- If the package is returned to us, additional shipping charges may apply before it can be reshipped.
Please review your shipping information carefully before completing your purchase.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of delivery (or the expected delivery date if tracking indicates a delivery issue).
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging (for damaged shipments)
We will work with the shipping carrier to investigate the issue and determine the most appropriate resolution.
Split Shipments
Large orders or orders containing multiple products may occasionally be shipped in separate packages to ensure safe delivery.
If this happens, you will receive tracking information for each shipment.
Refused Deliveries
If a shipment is refused by the customer or returned because customs duties, taxes, or import fees were not paid, any eligible refund may be reduced by:
- Return shipping charges
- Customs fees
- Carrier handling fees
- Any other applicable costs incurred during the return process
Contact Us
If you have any questions regarding your order, processing times, or shipping, we’re here to help.
Artsintech
Email: artsintech.com@gmail.com
Thank you for choosing Artsintech. We appreciate your support and look forward to creating something extraordinary for you.